With email, social media and text messages starting to dominate business life it is vitally important to understand the nuances of virtual communication, according to this MoneyWatch article.
To help overcome the difficulty of gauging the emotional state of a message sender, assistance is provided with the following tips on how to read virtual body language cues:
- People often write emails and texts as they speak, which can help the reader understand the writer's mood
- Short can mean angry (although not necessarily at the message recipient), while verbose usually means pleased or happy
- Humour is a good sign and suggests you are dealing with someone you can trust
- Emoticons, e.g. smiley faces, are often used by people to express how they want to feel rather than how they are really feeling
- Overly expressive messages, e.g. lots of emoticons and exclamation marks, suggest the sender is an attention-seeker