Bobinksi argues that rude, impolite and discourteous behaviour on behalf of a supplier or client often indicates that the relationship is capable of delivering more trouble than the relationship is worth.
And bad manners don't have to be aimed specifically at you to indicate future problems; it's claimed being rude to waiters or coworkers may also indicate a troublesome client or supplier.
In order to handle this delicate situation the following tips are offered:
- Remain objective – avoid making a knee-jerk reaction to bad manners, look for trends not one-off instances
- Get help – ask others if they have experienced a similar problem, and discuss if a strained relationship can be fixed
- Don't take it personally – there may be personal issues at play that are causing poor behaviour
Any tips for handling a badly behaved supplier or client?