Tips for building good client relationships

The key to maintaining long-term client relationships is to manage expectations – a process that can help businesses avoid damaging their reputations.

A recent Flying Solo blog posts suggests beneficial relationships can be fostered by following nine golden rules. In summary, here are the first five:

1. Be clear about inclusions – outline what you will deliver and explain these deliverables in plain English
2. Be clear about exclusions – leave no room for assumptions by describing what services your offering doesn't include
3. Don't over-promise – be honest with your client about what you can and cannot do
4. Show examples – offer case studies of your success stories or examples of completed client work
5. Communicate on their terms – find out what your client's communication preferences are and stick to it

The rest of the tips can be found here.

Comments

[tanya singh]

I like this post, very interesting advices

[andropause]

looooooong MapQuest URLs to work in theknot.com's web page builder interface, I discovered a great free service called TinyURL that shortens ridiculously long URLs. If you you've ever tried to figure out how to email a really long URL without it getting cut off, this is your solution.