A crisis can be your friend writes Harvard University's John Kotter in the recent book
A Sense of Urgency (check out the
Tedded review).
Kotter urges leaders to act with a sense of urgency on a daily basis but advises them not to act frenetically by instigating action for action's sake. According to the author:
"A real sense of urgency is a marathon, but it's a marathon in that people get up for it every day, and even if they're busy with their normal routine, they find some way to get on the old marathon track and do something.
"If they're so busy they don't have any time to go out to the track, they look for the junk on their calendar, and they eliminate it. And you can see progress every day."
It's claimed the best way to instill a real sense of urgency is to lead by example by not allowing employees to become complacent; managers are also advised to specific about their expectations.
More of Kotter's thoughts on the value of urgency can be
found at Bnet.